GP Booking Interface
Healthcare appointment booking
- Type
- Healthcare UX
- Role
- UX/UI Designer
- Timeline
- 6 weeks
- Year
- 2024
GP Booking Interface was a healthcare UX project focused on improving how patients in Northern Ireland access GP services online. The project explored how appointment booking, health information, visit history, and repeat prescription management could be brought together into a clearer digital platform inspired by the existing HSC context. My role covered research, interface design, accessibility consideration, prototyping, and testing.
Booking GP appointments can be frustrating when patients face limited access, unclear processes, and time-consuming communication. The challenge was to design a more efficient and accessible online experience that would help patients book appointments, manage basic healthcare tasks, and access key information without unnecessary friction. The interface needed to feel trustworthy, straightforward, and inclusive for users with different levels of digital confidence.
The project began with research into the Northern Ireland healthcare context, patient needs, accessibility guidance, and existing digital health services. I considered a broad user audience, including younger users who expected convenient digital access and busy adults who needed efficiency, reliability, and privacy.
The design process moved through moodboarding, sketches, wireframes, interface exploration, and testing. Early ideas focused on simplifying the appointment booking process while also supporting related tasks such as viewing health records and ordering repeat prescriptions. The interface was designed to prioritise clarity, accessibility, and predictable navigation, avoiding unnecessary complexity in a high-trust healthcare context.
The final outcome was a digital healthcare interface that allowed users to book GP appointments, access health information, view previous visits, and manage repeat prescriptions from one central platform. The design aimed to reduce friction around common healthcare tasks while maintaining a calm, familiar, and accessible experience aligned with public-service expectations.
This project strengthened my understanding of designing for trust, clarity, and accessibility within a healthcare context. It showed me that interface design in public-service environments needs to prioritise confidence and ease of use over visual novelty. If revisiting the project, I would place greater emphasis on testing with a wider range of users, especially those with lower digital confidence or specific accessibility needs.